Client Spotlight

Global Bid Teams Simplify Complex Data with Expedience

The Challenge

The Global Managed Services Solution Design and other proposal teams generate several 100 proposals a year with an order value of 100,000 euros up to 2-digit million euro amounts. itelligence expects both the size and the complexity of the offers to increase as they pursue larger enterprise opportunities as part of NTT DATA.

A key challenge in the proposal process was incorporating extensive data from a sophisticated MS Excel-based pricing tool for Managed Cloud offerings into their MS Word proposals while maintaining careful and consistent formatting throughout.

This internal tool is central to the bid process because it calculates client-specific Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for offerings that might include 50 or even more different system landscapes managed through an in-house or cloud-based data center. In addition, the itelligence bid team produces proposals in both English and German and needed a solution that would support the delivery of high-quality proposals in both languages as well as content development and content management in multiple languages.

The Solution

Expedience delivered an automated proposal solution that integrated fully with the bid team’s internal calculation tool. The team no longer loses time by manually entering, checking, and rechecking figures from the calculation tool. Now, data is automatically inserted into the proposal, with the client-specific MS Excel information and pricing tables created through Expedience without any additional manual effort.

Although the resulting automated template creates lengthy and complex documents, the tool itself is simple enough to be used by the presales team. itelligence’s proposal team, which manages the Expedience tools, has now received many new requests from all business units involved to implement template or functional enhancements, requests with which the proposal team is both able and happy to comply.

“Before we would have had to build a new template, but these things are now easy to do because of the automation,” says Detlev Heumann, Head of Global Managed Services Solution Design and Costing at itelligence. Heumann says that his colleagues in Application Management don’t require the Excel integration his team needed, but they still wanted the ease-of-use and flexibility the Expedience template offers. The U.S. operating unit of itelligence also is developing their own Expedience template.

“We have already expanded our templates since we started using Expedience and will continue this way. Examples of this are the extension of the Managed Cloud Templates for Remote Administration or Public Cloud offerings. “The possibilities are endless.”

About Expedience Software

Expedience Software creates fast, accurate, and beautiful proposals directly from Microsoft Word! Automate RFP & RFI responses (even Excel RFPs!), FAQs, DDQs, SOWs, Questionnaires, PowerPoint presentations, and more! With more than 20 years of proposal automation experience, Expedience is the premier solution for sales and proposal professionals in financial and asset management, healthcare, legal, manufacturing, and technology organizations.


itelligence AG


Software & Technology

Critical Issues

  • Integrating Complex Excel Data
  • Increasing Scalability/Flexibility
  • Maintaining/Updating Content
  • Supporting Multiple Languages


  • Content Management
  • Automated Proposals
  • Custom Integration
  • Styles Management


The Expedience solution has enabled itelligence to create more accurate proposals faster than ever, allowing itelligence to compete more effectively for new business.

itelligence now enjoys a tailored proposal solution that supports their growth objectives and can scale with the business.

The success of Expedience has resulted in additional global rollouts of the solution. Expansion of the Expedience tools to Asia Pacific is expected.


itelligence AG transforms IT landscapes and business processes through the combination of innovative SAP software and technology with services and products developed in-house. As an SAP Global Platinum Partner, itelligence supports SMEs and large enterprises in every phase of their digital transformation. itelligence’s range of services includes IT strategy and transformation consulting, software deployment and implementation, as well as application management and managed cloud services. The excellence of these services is built on the foundation of itelligence’s local presence, global capacity, and comprehensive industry expertise.

itelligence is part of the global NTT DATA group and employs over 10.000 people across 26 countries. In 2018, itelligence generated 926.6 million euros in total revenues.

Based on our success, our Application Management and U.S. colleagues also are deploying Expedience.

Detlev Heumann

Head, Global Managed Services Solution Design and Costing, EMEA, itelligence

Teams do extraordinary things with Expedience Software